Divine Secrets Return Policy

Returns & Exchanges

Due to the intimate and personal nature of our products, all opened or used items are final sale and cannot be returned or refunded.

This policy helps us maintain the highest standards of hygiene, safety, and product integrity for every Divine Bae.

Eligible Issues We Will Resolve

If your order arrives with any of the following, please contact us within 7 days of delivery:

• Damaged items

• Defective packaging

• Leaking products

• Incorrect items sent

• Lost shipments (subject to carrier verification)

For eligible issues, we may offer:

• Replacement product

• Store credit

• Exchange

• Refund (when applicable)

Unopened Products

Unopened, unused products may be eligible for store credit or exchange only within 14 days of delivery, pending approval.

Non-Returnable Items

We do not accept returns or refunds for:

• Opened products

• Used products

• Personal preference dissatisfaction after use

• Improper product handling

• Orders shipped to incorrectly entered addresses by the customer

How to Request Support

To request assistance, please contact our customer support team with:

• Order number

• Clear photos of the issue

• Description of the problem

Our Commitment

At Divine Secrets, we are committed to delivering powerful, high-quality products and exceptional care. If there is a genuine issue with your order, we will always do our best to make it right.

Policy Updates

Divine Secrets reserves the right to update or modify this policy at any time.

Healing is divine. You are the secret.